Frequently Asked Questions

All linen is provided in the apartments, and all of our 1 and 2 Bedrooms Apartments / Bungalows come fully equipped with laundry facilities for your use during your stay. Studios and Suites do not have laundrys included, however there is a communal laundry on-site that guests are able to use. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.

Pool towels are available free of charge from Reception.

Only our studio and 1 Bedroom Suite include daily servicing. For 1 and 2 Bedroom Spa Bungalows and 2 Bedroom Ocean View Apartment, stays of 7 nights or more include a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.

All Studios and Suites feature reverse-cycle air-conditioning in the living area. All other room types have reverse-cycle air-conditioning throughout. The 2 Bedroom Spa Bungalow is the exception, with air-conditioning in the living area and master bedroom only, while the second bedroom is equipped with a ceiling fan.

Yes, we do, cot hire prices are,

– $15 per night

Our highchair hire prices are,

– $15 per night

We can also do a cot hire & high chair hire for $22.50 per night.

Please be sure to notify our staff of your cot requirements at the time of making your booking.

All apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.

As our apartments are self-contained, a small starter pack of essential items is provided to help you through your first day or so. For guests staying in a 1 or 2 Bedroom Bungalow or a 2 Bedroom Ocean View Apartment, these items are not replenished during the stay. In our Studios and Suites, the starter items are replenished as part of the daily servicing.

No, a deposit is not required.

On the day of arrival, a copy of your card details will be held on file for incidentals. This will only be securly held on file for the duation of your stay.

We accept Mastercard, Visa and bank transfer.

We will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.

No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex, subject to prior approval by management and Body Corporate. Proof of registration will be requested.

There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.

Parties/functions are not permitted at Rosslyn Bay Resort and all family celebrations must cease by 10pm.

If there is any breach of this policy, an excess cleaning fee will be applied.

Check-out time is 10.00am.

All late check-out requests must be pre-arranged and approved with reception, as they are based on availability. Please note that this has an additional fee of $50 after 11am.

• Monday – Friday: 8:30am – 5:00pm
• Saturday: 8:30am – 4:00pm
• Sunday: 11:00am – 3:00pm

*Public Holidays subject to change

If you are arriving outside of reception hours, please contact Reception at least 24 hours prior to arrival.

As per Queensland Fire Regulations:

• Budget Courtyard Studio: Max 2
• Studio: Max 6
• Studio with Terrace: Max 6
• Premium Studio: Max 2
• 1 Bedroom Suite: Max 6
• 1 Bedroom Spa Bungalow: Max 4
• 2 Bedroom Spa Bungalow: Max 6
• 2 Bedroom Ocean View Apartment: Max 6

Children aged 0-2 are included in the price if using existing bedding. Please note we do have cots available to hire for an additional charge. Children aged 3 years+ are at adult rates.

Our room types list their views in their descriptions, please let us know at time of booking if you wish to have a specific view.

If you need any assistance in selecting the right room, don’t hesitate to contact us directly.

Make your stay extra special with a delicious grazing box, available in four sizes:

Extra Small: $55
Small: $70
Medium: $95
Large: $155

A minimum of 24 hours’ notice is required, and grazing boxes are subject to availability.

Yes, we do have a luggage room available so that you can leave your bags on arrival or departure during reception hours.

Please see our maintenance page for current details on any ongoing and upcoming maintenance.

Yes! The closest supermarket to Rosslyn is Foodworks, found a 9 minute drive away, or Coles and Woolworth can both be found less than 15 minutes away from the resort in Yeppoon making it easy to stock up on groceries during your stay.

Yes, free parking (not secure) is available on-site (subject to availability). This cannot be booked in advance.

Yes, we have one pool at Rosslyn Bay Resort. It is heated, however, we regulate the temperature so it’s comfortable in summer as well.

Yes, there is a BBQ and entertainment area available for guest use.

No, we do not have lifts available at Rosslyn Bay Resort. Some apartments require a 3-storey walk up. If you require a no stair access apartment, please contact us prior to your arrival to discuss options (subject to availability).

Unfortunately, we don’t currently offer electric vehicle charging facilities on-site. However, public EV chargers are conveniently located near the Yeppoon Coles, just a short drive away.

No, we unfortunately do not offer airport transfer services.

Yes, a bus stop is located right out the front of the resort.

You can visit our Tours Page, or we will gladly book your ticket for any attraction, tour, adventure, transfer, or entertainment – and we will help you plan your stay so you can get the most from your Capricorn Coast stay.

Yes, Yeppoon Main Beach is generally safe for swimming, with patrolled areas during peak times. We always recommend swimming between the flags and following local safety signs. Keep an eye on children and weaker swimmers, and be aware of tides and surf conditions.

The beach adjacent to us, Kemp Beach Beach, is unpatrolled. Please swim responsibly.